Privacy Policy

This Multi Privacy Policy (the "Policy") describes how we collect and use personal information about you when you visit our website, use our mobile application, or interact with us through other channels.

By "personal information," we mean information that directly identifies you, such as your name, address, or email address. In this Policy, "we", “us”, and "our" mean Multi, and "you" refers to any person who visits our website, uses our mobile application, or contacts us via other methods.

By accessing and/or using our services in any manner, you acknowledge and agree to the terms in this Privacy Policy. If you disagree with any part of the policy, you should discontinue access or use of our services immediately. Please read our privacy policy carefully before proceeding.

Categories of Information We Collect

We collect various types of information, including:

• Identifiers and contact information: such as your name, address, phone number, or email address.
• Purchase information: items purchased, customizations, shipping address, and order details.
• Payment information: including payment card details, shipping and billing address, and recipient information.
• Profile and account information: includes contact, purchase, and preference details, account password, shopping cart contents, and saved items.
• Communications: such as email, text messages, live chat interactions, or phone calls.
• Demographic information: age, birthdate, gender, and postal code.
• Device and browsing information: including device type, IP address, browser settings, and browsing activity.
• Other information: any preferences or inferences derived from the information we collect.

Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to collect information when you interact with our services. These cookies help enhance your experience and support functionality such as remembering your preferences, personalizing content, and ensuring secure browsing.

• Strictly Necessary Cookies: Essential for basic functionality and cannot be disabled.
• Functional Cookies: Used to remember your preferences and personalize your experience.
• Performance Cookies: Collect data on how you use our services, such as pages visited and links clicked.
• Advertising Cookies: Help deliver more relevant ads based on your interests.

You can manage your cookie settings through your browser or device settings.

How We Collect Information

We collect information in three primary ways:

1. Directly from you: when you create an account, make purchases, submit reviews, or contact customer service.
2. Automatically: through tracking technologies like cookies, when you browse our website or use our mobile application.
3. From third parties: such as social media platforms or other partners we collaborate with.

How We Use Information

We use your information to:

• Provide and improve our products and services.
• Process purchases, returns, and exchanges.
• Understand your preferences and personalize your experience.
• Communicate with you regarding your account, orders, or promotional offers.
• Ensure legal compliance and maintain the security of our platform.

How We Share Information

We do not share personal information for third-party marketing purposes. However, we may share your information:

• Internally within our family of companies.
• With service providers who assist us in delivering services (e.g., payment processors, shipping partners).
• For legal and security purposes, as required by law.

How We Protect Your Information

We take data security seriously and implement measures to safeguard your personal information. However, no system is entirely secure, and we cannot guarantee the absolute security of your data during transmission or storage.

Your Choices and Access Requests

• Email Preferences: You can unsubscribe from marketing emails by following the instructions in any promotional email.
• Mobile Location: You can disable location services in your device settings.
• Accessing Your Information: You may access and update your account information by logging into your profile.

Children's Privacy

Multi does not knowingly collect personal information from anyone under the age of 16 without prior parental consent. If you believe we have inadvertently collected information from a minor, please contact us, and we will take steps to remove the information.

International Customers

If you access our services from outside the United States, your information may be transferred and processed in the United States. By using our services, you agree to this transfer and understand that the data protection laws in the U.S. may differ from those in your country.

Account Deletion

You may request to delete your account at any time. Upon deletion, all associated information, including order history and personal data, will be permanently removed. Please note, pending orders must be fulfilled before account deletion can be processed.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected].

Changes to This Policy

We may update this Policy as needed. Changes will be posted on our website, and we will notify you of significant updates.

Effective Date: This Policy is effective October 1, 2024.