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Shipping Policy

Domestic and International Shipping

At EyeGlasses, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy for information on processing times, shipping methods, and international delivery.

Processing Times

  • In-stock Items: Orders are typically processed and shipped within 4 business days. Often, processing is faster.
  • Out-of-stock Items: If an item is temporarily unavailable, there may be a delay of up to 7 days while we restock.
  • Peak Seasons: During high-demand periods (e.g., holidays or new product launches), processing may take an additional 2-3 days.

We will keep you informed of any delays and ensure you receive tracking information promptly.

Shipping Times and Destinations

  • Warehouse Location: Our primary warehouse is in China.
  • Estimated Delivery Times:
    • Domestic (China): 3–5 business days after shipping.
    • International: Delivery times vary based on destination, generally 5–9 business days.

Please note: Customs clearance or local postal service delays may extend delivery times.

Tracking Information

Once your package is shipped, we will provide you with a tracking number to monitor its journey. Please note that while we work with trusted shipping partners, we cannot control package handling once it is with the carrier.

Shipping Costs

Shipping costs are calculated based on the destination, weight, and dimensions of the package. You will see the exact shipping cost at checkout before confirming your order.

Customs and Duties

For international shipments:

  • The recipient is responsible for any applicable customs duties, taxes, or fees required by their local authorities.
  • Customs clearance procedures may delay delivery in some regions.

Lost or Delayed Packages

While rare, delays or lost packages can occur. If this happens:

  1. Contact the carrier with your tracking number for the fastest resolution.
  2. If the carrier cannot resolve the issue, reach out to us at [email protected]. We are here to help.

Customer Support

We are committed to your satisfaction. If you have any questions or concerns about your shipment, please do not hesitate to contact us via email at [email protected].

Thank you for choosing EyeGlasses. We appreciate your trust in us and look forward to serving you!